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1x Affiliate FAQ — All your questions answered here

From registration to payments, bonuses, and betting — everything you need to know about 1x affiliate is right here on this page.

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On which topic Help Need?

Browse the 1x affiliate FAQ sections to find the answer you need.

👤
Account & Registration

Find answers to all your questions about opening a new account, KYC verification, password reset, and profile updates.

💳
Deposits & Withdrawals

Learn about depositing and withdrawing via bKash, Nagad, Rocket, and bank transfer — including processing times and limits.

🎁
Bonuses & Promotions

Full details on terms and how to claim welcome bonuses, free spins, cashback, and reload bonuses.

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Sports Betting

Learn about the rules for cricket, football, and live betting, how odds are calculated, and the bet cancellation policy.

🎰
Casino & Live Games

Common questions about slots, roulette, blackjack, and live dealer games, plus RTP and fairness information.

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VIP & Loyalty

Details on VIP tiers, points accumulation, exclusive perks, and your personal account manager.

After joining 1x affiliate, it's natural to have questions — how to open an account, how to deposit, how to claim a bonus, how long withdrawals take. That's exactly why this FAQ page exists. Here we've compiled the most frequently asked questions from 1x affiliate users and answered them all in one place, so you don't have to contact support every time.

1x affiliate is a trusted online betting and gaming platform for players in Bangladesh. From Sports Betting and Live Casino to slots and VIP programs, 1x affiliate delivers a complete gaming experience. Browse the sections below to find what you are looking for.

Get Help Fast

If you can't find your answer in this FAQ, contact 1x affiliate's 24/7 live chat support directly. Our trained agents are always ready to assist you.

Account & Registration

10 Q&As

On the registration page Go and set a strong password using your email address or mobile number. Once you verify via email or SMS, your account will be active immediately. The entire process takes just 2–3 minutes.

Yes, you must be at least 18 years old to register with 1x affiliate. Proof of age is required during KYC verification. Accounts belonging to minors will be permanently closed.

No. Under 1x affiliate rules, only one account is permitted per person. Attempting to create multiple accounts using the same device, IP address, or identity documents may result in all accounts and balances being permanently suspended.

KYC (Know Your Customer) verification is required to prevent fraud and ensure legal compliance. Go to your account settings and upload a photo of your national ID or passport. Verification is typically completed within 24–48 hours.

On the login page Click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. The link is valid for 15 minutes.

Contact the support team via live chat or email. They will explain the reason for the account suspension, and your account may be reinstated once the required documents are submitted.

You can update your phone number, email, and language settings. However, changing your full name or date of birth requires contacting support and submitting documents, as these are linked to your KYC.

Yes, registering via Google, Facebook, or Telegram is completely secure. These methods use OAuth, which means 1x affiliate never sees your social media password.

Contact the support team. Make sure to withdraw any remaining balance before closing your account. For responsible gaming, Responsible Gaming You will also find the Self-Exclusion option on the page.

Go to the "Security" section in your account settings and enable 2FA. Both Google Authenticator and SMS OTP are supported. Once enabled, a verification code will be required each time you log in.

Deposits & Withdrawals

8 Q&As

Bangladeshi users are supported with over 50 payment methods, including bKash, Nagad, Rocket, bank transfer, and cryptocurrency. Visit the cashier page to see all available options.

The minimum deposit amount varies depending on the payment method. With bKash and Nagad, the minimum is typically BDT 200. You can check the limits for each method on the cashier page.

Deposits via bKash, Nagad, and Rocket are usually instant. Bank transfers may take 1–3 business days. If a deposit does not reflect, contact support with your transaction ID.

With KYC verification complete, withdrawals via bKash and Nagad are usually processed within 5–30 minutes. First-time withdrawals may require additional verification, which can take up to 24 hours.

1x affiliate itself does not typically charge any withdrawal fees. However, your bank or mobile banking operator may apply their own charges. Network fees apply for crypto withdrawals.

In most cases, yes — to comply with anti-money laundering rules, it is recommended to withdraw using the same method you used to deposit. You can, however, add multiple methods in your account settings.

The reason for rejection is usually communicated by email. Common reasons include incomplete KYC, an incorrect account number, or unmet bonus wagering requirements. Contact support for full details.

Yes, 1x affiliate supports deposits and withdrawals in multiple cryptocurrencies including Bitcoin, Ethereum, and USDT. Crypto transactions are fast and offer greater privacy.

Bonuses & Promotions

7 Q&As

New members can claim a welcome bonus of up to 100% on their first deposit. Separate welcome packages are available for Sports Betting and casino. See the promotions page for full terms and conditions.

A wagering requirement is the condition that you must place a certain amount in bets before you can withdraw bonus funds. For example, a 30x wagering requirement on a BDT 1,000 bonus means you must wager BDT 30,000 before withdrawing.

Free spins are available through welcome bonuses, daily login rewards, and special promotions. They can only be used on designated slot games, and winnings are typically subject to wagering requirements.

A percentage of your net losses over a set period (typically weekly) is credited back to your account as cashback. The higher your VIP tier, the higher the cashback rate. This bonus generally comes with lower wagering requirements.

Yes, 1x affiliate has a referral program. If someone registers using your referral link and makes their first deposit, you will receive a bonus. Visit the promotions page for full details.

Yes. A bonus opt-out option is available at the time of deposit. Many experienced players choose to deposit without a bonus as it comes with fewer withdrawal conditions. You can also disable bonuses from your account settings.

Bonus validity varies by type. Welcome bonuses are generally valid for 30 days, free spins for 7 days, and cashback for 7–14 days. Any unused bonus will expire at the end of its validity period.

Sports Betting

6 Q&As

You can bet on over 30 sports including cricket, football, tennis, basketball, hockey, and volleyball. Cricket and football are the most popular among Bangladeshi players. On the Sports page View all options.

Live betting lets you place bets in real time while a match is in progress. Odds change moment to moment. On the betting page View live events. Act quickly, as odds change fast.

If a match is cancelled or abandoned, your stake is generally refunded in full. For accumulator bets, the cancelled match is removed and the remaining odds are used to settle the bet.

The Cash Out feature lets you settle a bet — partially or in full — before the match ends. It's an effective way to manage your risk. Cash Out is not available on all bets; an eligible bet will show a Cash Out button on the bet slip.

1x affiliate uses decimal odds. For example, odds of 2.50 mean a BDT 100 bet returns a total of BDT 250 if you win (profit of BDT 150). Higher odds mean a lower chance of winning but a bigger payout.

The minimum bet is generally BDT 10. Maximum limits vary by event and market type. VIP members are eligible for higher betting limits.

Casino & Live Games

5 Q&As

Choose from over 5,000 casino games including slots, roulette, blackjack, baccarat, poker, and live dealer games — powered by world-renowned providers like Evolution, Pragmatic Play, and NetEnt. Casino page See.

Yes. In Live Casino Play in real time with professional dealers via HD video streaming for an authentic casino experience. Bengali-speaking dealers are also available at select tables.

RTP is the percentage of total wagered money that a game returns to players over time. For example, a 96% RTP means an average return of BDT 96 for every BDT 100 bet. RTP information for each game on 1x affiliate is available in its game details.

Yes. All games use a Random Number Generator (RNG) that is regularly audited by independent testing bodies. 1x affiliate is licensed and operates in accordance with international standards.

Most slots and table games can be played for free in demo mode. This lets you learn the game without risking real money. Winnings in demo mode cannot be withdrawn.

Security & Privacy

4 Q&As

Yes. 1x affiliate uses 256-bit SSL encryption to keep all data secure. Your personal information is never sold to third parties. For more details, Privacy Policy Read.

Yes. If a login is detected from a new device or unfamiliar location, an email or SMS alert will be sent. You can also remotely terminate any unrecognized sessions.

1x affiliate will never ask for your password or banking details via email or SMS. Always use the official website directly. If you receive a suspicious link, do not click it — report it to support instead.

Contact 24/7 live chat support immediately and request a temporary account suspension. Then reset your password and enable 2FA. If possible, also change your email password.

Mobile App & Browser

4 Q&As

The app is available for both Android and iOS. Download the APK from the official website, or search for it on the App Store for iOS. Downloading from third-party sites is not safe.

Yes. The 1x affiliate website is fully mobile-responsive. All features work just as well in Chrome or Safari as they do in the dedicated app. However, the app offers the added benefits of push notifications and faster loading.

Start by updating the app and clearing the cache. If the issue persists, try logging in through a browser. Check your internet connection and contact support if needed.

Yes, live sports streaming and Live Casino are available on both the mobile app and browser. For the best experience, a 4G or Wi-Fi connection is recommended.

VIP & Loyalty Program

4 Q&As

VIP points are earned automatically through regular play. Once you accumulate enough points, you advance to the next tier. To learn more, VIP page Go.

VIP members enjoy: higher cashback, faster withdrawals, a dedicated account manager, exclusive bonuses, higher bet limits, and access to special tournaments.

Yes. Accumulated VIP points can be converted into bonuses or real balance at a set rate. The conversion rate varies by VIP tier — the higher your tier, the better the rate.

Yes, your tier can be downgraded if you don't maintain the required points within the specified period, so staying active regularly is important. Check the VIP page for the retention requirements of each tier.
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